*Frequently asked questions*
* What are the cost of shipping a order?
By creating a user account on our store, you can get live shipping costs*
* How do I place a order?
We are open 8AM-54M, M-F PST. You can use our online store to place an order, or Email us to place an order, or call us directly. International order placing works best via email, or by using our online store, due to the time change around the world. We ship orders worldwide, large or small.
*How do we ship out orders and what is the cost for shipping?
Shipping cost are calculated by weight of the order, and your delivery address and country. By loging onto our online store , and following the check out process, you can get a total cost on your purchase.
Orders shipped inside the USA, are ship via fed-ex ground, All international orders are shipped via us postal service. Engines and Large parts orders ship via truck or air freight. Due to High Business activity year round, Most online orders ship in 5 to 10 business days*. All order will be insured by the shipping company. Shipping Tracking info, will be sent by the shipping company.
*What payment methods do we accept?
We accept, Visa-Master card, pay pal, checks, and wire transfer. All International orders that are charged to a credit card, will have a delay with shipping. Do to credit card fraud theft globally, all credit card orders, will be allowed to clear against fraud and theft, allow approximately 14 days for credit cards to clear*
*What are the wait times for custom engine projects?
Time frames vary year round for engines, we build every engine for the customer’s order, so we are not a production shop that subs out machine work and bolts parts together and builds a engine in 1 week, and mass produces engines so to speak. There are plenty of these types of shops out there, so if this is what your looking for , there are many of them. We are a fully equipped custom engine and custom head building machine shop, fully equipped to build engines and heads, we also perform R@D work. We work on a first come first serve basis, and the wait times vary. DRD is usually booked/back logged 3-6 months out on engines year round. WE don't rush engines, and engine kits, and We build a limited amount of engines and projects each year, so call or E-mail us for a delivery time estimate on engines, and custom projects. Parts supply and demand for these air cooled classic engines are getting harder to locate , as the years progress fewer parts are being made, these are the facts . We are dealing with engines that were designed in the 1950's and have been out of production for 40+ years. So plan ahead for your project, and be prepared to wait.
*Do we offer a Warranty on our Engines or parts?
Do to the nature of aftermarket high performance parts and engines, there are NO warranty offered on parts or engines. The engines and parts we deal with, are used for high performance applications, and can be pushed beyond there original design limits, resulting in part failure. You probably will not find any high end engine builder offering a warranty on a performance engine, and if you do, the warranty is worth the paper is written on. All turnkey engines we build, are dyno tuned at our shop and are ran for approximate 3 hours of run time, to insure proper break in and operation. We do offer a warranty on parts defect, due to manufacturing or workmanship defect, upon receiving the part, parts claims must be made within 7 days of receiving parts, or defective parts claims are void. We will replace the part if found defective. DRD will not be responsible for return shipping on defective parts, the return shipping is to taken care of by the customer.
*What is our company sales policy and cancelation policy?
All sales are FINAL and as is condition, No Warranty, No Return on any products sold by DRD Racing Heads LLC. DRD RACING HEADS LLC will not assume any liability or injury what so ever, on any products sold by DRD RACING HEADS LLC. Products sold by DRD Racing Heads LLC, are intended for Hi performance use, and off road use only, use these products at your own risk.
All Engines, and Custom orders require a 50% down deposit of the invoice total. If this order is canceled by the customer, this deposit is none refundable to the customer NO ACCEPTIONS.
*We offer technical support on any products sold DRD RACING HEADS LLC ONLY.
*DRD RACING HEADS LLC, reserves the right to refuse service at anytime.
*DRD RACING HEADS web site or online store information, is copy written , and all info may not copied or reproduced in anyway or form.
